ZENELEC Commitment Charter

At Zenelec, we believe in quality, innovation, and integrity. Our core values ​​guide our every action, and we are committed to delivering superior e-commerce solutions while cultivating relationships based on trust and respect. This charter of commitment aims to formalize our responsibilities and commitments to our customers, partners, and employees.

1. Commitment to our customers

Quality of Products and Services

We are committed to providing products and services that meet the highest quality standards. We are constantly seeking to innovate and improve our offerings to meet the needs of our customers.

Customer Satisfaction

Customer satisfaction is our priority. We offer responsive customer service, attentive and able to provide solutions adapted to each situation. We are committed to responding to any complaint within a reasonable time and to finding satisfactory solutions.

Data Protection

We are committed to respecting the confidentiality of our customers' personal data and ensuring their security in accordance with current legal standards (GDPR).

Transparency and Reliability

We are transparent about our products, our prices, and our general conditions of sale. Our customers can count on our honesty and reliability for all transactions made.

2. Commitment to our partners

Relationships Based on Trust

We are committed to building strong relationships with our business partners, based on trust, mutual respect, and common goals.

Respect for Commitments

We are committed to respecting contractual agreements, deadlines, and quality standards agreed with our partners.

Continuous Innovation

We work closely with our partners to offer innovative solutions adapted to technological developments in the market.

Commitment to our employees

Professional Development

We are committed to providing our employees with a stimulating work environment, with opportunities for training and professional development. We value individual contributions and foster team spirit.

Respect and Inclusion

At Zenelec, we advocate equality and mutual respect. We believe in diversity and we ensure that everyone feels respected, regardless of their origin, gender or beliefs.

Well-being at Work

We make it a point of honor to offer a healthy and safe working environment, ensuring the physical and mental well-being of our employees.

Commitment to society and the environment

Social Responsibility

We support social and community initiatives, and we are committed to acting ethically and responsibly in all our actions.

Sustainable Development

We integrate environmentally friendly practices into our daily business and encourage our customers, partners and employees to do the same. We are committed to minimizing our ecological footprint by using sustainable solutions in our processes.

Continuous Improvement

We consider every challenge to be an opportunity for progress. We are committed to continually evaluating and improving our practices to meet the expectations of our stakeholders and market developments.